FACE MASK FAQ
SHIPPING
Q. When will the masks ship?
A. Normally, all mask orders are custom made on-demand and will be available to ship in 5-7 business days. Currently due, to the overwhelming demand, orer are taking up to 1 month to ship.
Q. Where do the masks ship from?
A. The masks are produced and shipped directly from Los Angeles, California, USA
Q. Why does it take so long to ship?
A. Because of high demand and employee safety, it will take longer for orders to be fulfilled.
Q. Why didn't I receive my entire order?
A. In order to ship items as quickly as possible, we may have to split your order. Don't worry, your other items will arrive in an additional shipment as soon as possible.
MASK QUESTIONS:
Q. Do these masks fit kids?
A. Our Youth 5 inch masks can fit kids over 7.
Q. Can I wear these over my N95 or another surgical style mask?
A. Yes, many of our customers do this and are happy with the results. We recommend the Adult LARGE 8-inch size as cover.
Q. How can I clean these masks?
A. The masks can be machine washed and dried.
CUSTOMER SUPPORT
Q. How can I contact you with a question or issue?
A. You can reach our customer support team here: carsonarts@gmail.com
Q. When will the masks ship?
A. Normally, all mask orders are custom made on-demand and will be available to ship in 5-7 business days. Currently due, to the overwhelming demand, orer are taking up to 1 month to ship.
Q. Where do the masks ship from?
A. The masks are produced and shipped directly from Los Angeles, California, USA
Q. Why does it take so long to ship?
A. Because of high demand and employee safety, it will take longer for orders to be fulfilled.
Q. Why didn't I receive my entire order?
A. In order to ship items as quickly as possible, we may have to split your order. Don't worry, your other items will arrive in an additional shipment as soon as possible.
MASK QUESTIONS:
Q. Do these masks fit kids?
A. Our Youth 5 inch masks can fit kids over 7.
Q. Can I wear these over my N95 or another surgical style mask?
A. Yes, many of our customers do this and are happy with the results. We recommend the Adult LARGE 8-inch size as cover.
Q. How can I clean these masks?
A. The masks can be machine washed and dried.
CUSTOMER SUPPORT
Q. How can I contact you with a question or issue?
A. You can reach our customer support team here: carsonarts@gmail.com